Access-A-Ride is a New York City-based paratransit service operated by the Metropolitan Transportation Authority (MTA), dedicated to providing accessible transportation for individuals with disabilities. As part of the city’s social services infrastructure, Access-A-Ride offers shared-ride, curb-to-curb service to those who are unable to use regular public transit due to physical or cognitive limitations. The program ensures these individuals can get to vital appointments, employment, educational opportunities, and community resources with reliability and dignity.

Designed in accordance with the Americans with Disabilities Act (ADA), the service operates 24/7 within New York City’s five boroughs. Riders must apply and be deemed eligible, ensuring that this vital service directly supports those with the greatest need. What sets Access-A-Ride apart is its commitment to equitable transit access and constant improvements, such as app-based ride tracking and integration with MTA’s broader accessibility upgrades. As part of a public agency, Access-A-Ride emphasizes affordability, safety, and ongoing adaptation to meet the evolving needs of the disability community.

Key Services:

– Curb-to-curb shared transportation for eligible individuals with disabilities
– 24/7 service across all five NYC boroughs
– ADA-compliant vehicles for safe and comfortable travel
– Pre-scheduled rides for medical, work, or personal appointments
– Customer service support and ride planning assistance
– Integrated with MTA’s broader accessibility initiatives
– Application and eligibility assessment for new users
– Real-time ride tracking via mobile app and customer platforms