The Onondaga County 911 Administration Center plays a critical role in public safety and emergency response coordination for residents and agencies across Onondaga County, New York. As part of the local government, it operates a comprehensive emergency communications system that connects citizens, police, fire departments, and emergency medical services 24/7. Staffed by highly trained dispatch professionals, the center ensures rapid response to emergency calls through the use of advanced technology and protocols, aiming to reduce response times and save lives.

This department is responsible for the daily operation and maintenance of the countywide Enhanced 911 (E911) system, receiving thousands of emergency and non-emergency calls annually. In addition to dispatch services, the center is engaged in public education campaigns, promoting awareness around 911 usage and emergency preparedness. Onondaga 911 collaborates closely with local, state, and federal partners to continuously improve communication infrastructure and public safety strategies. Community trust, professionalism, and accuracy in emergency communication remain its top priorities.

Key Services:

– 24/7 emergency call answering and dispatch for police, fire, and EMS
– Countywide Enhanced 911 (E911) system management
– Coordination of inter-agency public safety communication
– Real-time information sharing and mapping tools for dispatch accuracy
– Public education on effective 911 use and emergency preparedness
– Maintenance of radio systems and emergency communication equipment
– Training and certification for emergency dispatch personnel
– Partnerships with local and state safety agencies for coordinated response