Niagara Falls Water Billing is a division of the City of Niagara Falls government that manages water and sewer utility billing for residents and businesses within the city limits. This department ensures accurate metering, timely invoicing, and efficient customer service regarding residential and commercial water usage. As part of the local government, it supports the city’s infrastructure by facilitating revenue collection essential to the maintenance and improvement of municipal water systems. The Water Billing office plays a crucial role in monitoring water consumption, handling payment processing, and addressing customer inquiries or disputes related to water-related charges.

By providing clear communication and timely notices, the office aims to promote water conservation and help residents stay informed about their utility usage and billing status. The department works closely with the Niagara Falls Water Board and other municipal divisions to coordinate service changes, address water emergencies, and implement regulatory compliance. Additionally, they provide flexible payment options and work with customers on billing disputes or financial hardship programs, ensuring equitable access to essential services.

Key Services:

– Utility billing for water and sewer services
– Metered usage tracking and data management
– Customer service for billing inquiries and disputes
– Payment processing and delinquency notices
– Coordination with Niagara Falls Water Board for maintenance and service updates
– Final billing and service transfer support for property changes
– Water usage education and conservation resources
– Support for financial hardship and deferred payment arrangements